Private Medically Supervised Detox & Early Recovery in Bali
Private. Individualised.
ONE CLIENT AT A TIME.
Private medically supervised detox, stabilisation and early recovery in Bali for people who require discretion, clinical oversight and an individually coordinated pathway.
● Every enquiry is handled personally, confidentially and as promptly as possible.
When life still looks successful from the outside
High functioning does not mean
well functioning.
You can lead a company, care for a family, manage significant responsibility and maintain the appearance that everything is under control — while privately struggling with alcohol, substances, dependency, exhaustion or the increasing consequences of trying to hold it all together.
Our clients may still be working. Still leading. Still providing. Still showing up. Intervention does not need to wait until everything falls apart.
Sabalical provides a private pathway to medically supported stabilisation and early recovery without automatically committing to months away from work, family or professional responsibilities.
One client. One private villa. One multidisciplinary team focused entirely on you.
7 | 14 | 30 Days · Private Villa Care · Specialist Psychiatric Oversight · 24-Hour Registered Nurse Care · Medically Supported Withdrawal Management where clinically indicated · Two Months Personalised Professional Aftercare
Our clinical philosophy
The Sabalical Embodied Recovery Framework™
The Sabalical Method™ is our integrated recovery framework, bringing together trauma-informed care, addiction neuroscience, attachment-informed principles, nervous system regulation, behavioural change and embodied recovery practices within an individualised programme. Regulated clinical care remains within the professional scope of appropriately qualified practitioners.
Rather than treating symptoms in isolation, we address the biological, psychological, relational and behavioural systems that drive lasting recovery — creating a deeply integrated model that supports healing of both the brain and body.
Polyvagal Theory
Somatic Experiencing® principles
Attachment-informed care
Addiction neuroscience
Trauma-informed practice
Mindfulness and interoceptive awareness
Lifestyle medicine
Movement, breathwork and nervous system regulation
Individualised physical wellbeing support
Relational healing and community connection
Spiritual wellbeing and meaning-making
Bali, Indonesia
Private programmes · Individualised by assessment
7 | 14 | 30 Day
Private Programmes
Private. Individualised. Clinically guided.
ONE CLIENT AT A TIME in Bali.
7 | 14 | 30
Day Pathways
Programme duration and pathway are determined through clinical assessment.
24h
Registered Nurse Care
24-hour Registered Nurse care forms part of the admitted client care model.
1
Client at a Time
One private villa is reserved exclusively for one treatment client at a time.
Designed for people who recognise they need help but cannot, or will not, step away from life for months to enter conventional long-term residential rehabilitation.
Sabalical provides a private, assessment-led pathway for detoxification, stabilisation and early recovery. Medical and withdrawal-management requirements are determined individually, and medically supported withdrawal management is provided where clinically indicated.
Every programme includes two months of personalised professional aftercare to support the transition into home, work and continuing treatment.
What is included
Executives, founders & business owners
Requires a discreet, highly individualised pathway that can be coordinated around substantial professional responsibilities and a defined period away.
Medical, legal & specialist professionals
Accustomed to functioning at a high level while carrying significant professional and personal responsibility.
Public-facing individuals & private clients
Place particular importance on privacy, carefully managed communication and a calm residential environment away from public attention.
Defence, emergency services & security-sensitive professionals
Require discreet, clinically governed care with arrival, communication and coordination managed around individual professional and security considerations.
The family-referred private client
Supported by a partner, family member, clinician or trusted representative seeking a carefully coordinated and clinically appropriate pathway.
Many clients who arrive for withdrawal management choose to extend into a deeper recovery programme once they experience the environment and the clarity that stabilisation brings. There is no obligation to commit to more — but the option is always there.
PRIVATE ADMISSIONS, PERSONALLY COORDINATED
Every Sabalical pathway is composed around the individual. Following a confidential clinical assessment, our admissions team will personally coordinate the appropriate programme, residence and care requirements.
Programme fees are provided privately following clinical assessment and confirmation of the accommodation, staffing, security and support required.
SPEAK CONFIDENTIALLY →PRIVATE REFERRALS
If you are enquiring on behalf of a family member, client or professional contact, you can speak with us confidentially before making an introduction. With the client’s consent, communication may be coordinated with nominated family members, personal representatives, existing clinicians or other trusted professionals.
PRIVATE REFERRALS →Why Sabalical
Three things that make
everything different
01
Timely, clinically guided access
Where clinically appropriate and operationally possible, Sabalical aims to facilitate admission within 24–72 hours. Suitability and the appropriate pathway are established before travel and admission.
02
One private villa — exclusively yours
One private villa is reserved exclusively for one treatment client at a time, creating privacy, calm and an environment that can be shaped around individual needs.
03
Integrated recovery
Trauma-informed therapy, nervous system regulation, medically supervised withdrawal management, structured nutrition, fitness, and two months of personalised professional aftercare. Not a checklist — a continuum.
Bali, Indonesia · the landscape of recovery
Your environment
No institutional setting.
Your villa. Bali.
Most rehabs assign you a room in a building built for dozens of strangers. We do something different — and we believe it is one of the most important things we do. Your private villa in Bali is selected before you arrive, chosen specifically for you, your personality, your clinical needs, and what will make you feel most at ease.
Bali's coastline
For those who find calm in open water, salt air, and the sound of waves. The private villa setting in Bali provides convenient access to Bali's beaches, with coastal activities incorporated where appropriate.
Rice fields & natural landscapes
For those who need distance from the pace and demands of everyday life. Bali offers a private residential setting with access to the island’s natural environment while the villa provides a peaceful, contained base for the programme.
Private villa — Bali
For those who value privacy within a private residential setting in Bali. The villa provides a calm base for an individually coordinated programme.
Scaled to you
One client.
One private villa.
One individual pathway.
The property is reserved exclusively for you. There is no treatment cohort, no shared accommodation and no institutional client environment.
The residence, daily rhythm and recovery pathway are coordinated around one person, their clinical needs and their circumstances.
Private residence. Individual care. Consent-based communication and coordination.
Private client care
Care designed around
the individual.
Recovery should be determined by clinical need — not a standardised programme length. Sabalical provides individually assessed 7, 14 and 30-day pathways for people who require private stabilisation and early recovery without automatically entering months of conventional residential treatment. Private. Individualised. Designed to make treatment possible without unnecessarily stepping away from life for months.
Privacy that a month cannot offer
For executives, professionals, parents and others with significant responsibilities, privacy and a clearly defined treatment period can be essential to making care possible. Confidentiality is not just a feature of our programme. For many of our clients, it is the prerequisite that makes treatment possible at all. Short-duration pathways can make treatment possible for people who cannot realistically step away from their lives for months.
Motivation is highest at the point of crisis
The moment someone decides they are ready matters. That window can be brief. When someone is ready to seek help, timely access can make an important difference. A programme that can mobilise within 24–72 hours helps clients act while they are ready to engage. We move with purpose when the time is right.
The real work happens after you leave
Care continues after discharge. Every programme includes two months of personalised professional aftercare, supporting the transition into home, work and continuing treatment.
A restorative setting
Bali provides distance from familiar routines and a calm private setting in which to focus on stabilisation and early recovery. The environment complements — but does not replace — appropriate medical, psychiatric, nursing and therapeutic care.
ONE CLIENT AT A TIME
Sabalical accepts ONE CLIENT AT A TIME. One private villa is reserved exclusively for that treatment client, allowing the programme, daily rhythm and care coordination to remain individualised throughout the stay.
What the evidence says
Sabalical combines clinically assessed programme pathways with continuity after Bali. Two months of personalised professional aftercare are included with every programme to support the transition into home, work and continuing treatment.
Is Sabalical right for you?
Well suited for
People accustomed to functioning at a high level who cannot take extended leave
People requiring maximum privacy and confidentiality
Clients who have relapsed after longer residential stays
Burnout and nervous system exhaustion
Those who are highly motivated and ready to engage with aftercare
We will tell you honestly if longer care is needed
For presentations involving severe polysubstance dependency, complex psychiatric co-occurring conditions, or previous failed short-stay attempts, a longer residential programme may produce better outcomes. We will tell you this during your clinical assessment — and if that is the case, Sabalical Concierge™ will personally coordinate your placement with a trusted partner programme.
Our goal is your recovery. Not filling a bed.
Co-Occurring Conditions
Most people arrive with more
than one thing happening — simultaneously
Substance use can occur alongside trauma histories, anxiety, depression, neurodevelopmental differences and other mental-health concerns. These factors are considered during assessment and individual treatment planning, with regulated clinical care remaining within the scope of appropriately qualified practitioners.
Most common pairing
Addiction + Trauma
Substance use is frequently a nervous system's attempt to self-regulate after traumatic experience. Treating the addiction without addressing the underlying trauma is why most people relapse. We treat both simultaneously.
Highly prevalent
ADHD & Substance Use Disorder (SUD)
Where ADHD or other neurodevelopmental considerations are already known or become clinically relevant, they may be considered as part of individual assessment and recovery planning. Sabalical does not present this programme as a substitute for formal diagnostic assessment by an appropriately qualified practitioner.
Executive profile
Burnout, Depression & Alcohol Use Disorder
Burnout, depression and alcohol use can occur together and influence one another. Where they do, each is considered within an integrated and individually assessed care plan.
Service community
PTSD, Complex Trauma & Substance Use Disorder
Some clients arrive with trauma histories or high-stress professional backgrounds alongside substance-use concerns. Where relevant, these factors are considered within an individual, trauma-informed recovery plan and appropriate professional scope.
Co-occurring conditions
Anxiety & Prescription Medication Dependence
Benzodiazepine and prescription opioid dependence frequently develops in the context of treated or untreated anxiety disorders and chronic pain. An integrated approach offers the best opportunity to address both substance use and the underlying factors contributing to it.
Complex presentation
Attachment Trauma & Relationship Difficulties
Attachment trauma and relationship difficulties can contribute to relapse patterns — they are not a failure of willpower. Attachment-informed care supports relational safety and is incorporated according to each client's clinical presentation.
Many of these presentations share an underlying pattern of nervous system dysregulation — where chronic stress, trauma, or prolonged substance use affects the body's capacity to regulate emotion, behaviour, sleep, relationships and decision-making. This is central to The Sabalical Method: before lasting recovery is possible, the nervous system must first feel safe. Also known as dual diagnosis or co-occurring disorders, these presentations require integrated, trauma-informed care that addresses every layer simultaneously.
Our approach to co-occurring conditions
We don't treat diagnoses in isolation.
We treat the whole person.
At Sabalical, recovery begins by understanding how trauma, nervous system dysregulation, mental health challenges and substance use interact. Co-occurring conditions — the simultaneous presence of two or more mental health or substance use presentations — are the standard clinical reality, not the exception. Every admission includes a comprehensive co-occurring conditions screen covering mood disorders, anxiety disorders, neurodevelopmental conditions, attachment history, trauma exposure and physical health. Your recovery care plan addresses every layer.
Our integrated, trauma-informed approach addresses the underlying drivers of addiction while supporting lasting emotional, psychological, physiological and spiritual recovery. Because recovery that does not account for what was driving the use in the first place is not recovery. It is postponement.
We work with — but are not limited to
Balinese healing · part of the Sabalical Method™
The Sabalical Method™
A structured, evidence-informed
framework for lasting stabilisation
The Sabalical Method™ is an evidence-informed framework developed to support individuals through stabilisation and early recovery following or alongside appropriately supervised withdrawal management.
It brings together trauma-informed care, addiction neuroscience, attachment-informed principles, nervous system regulation, behavioural change and embodied recovery practices within an individualised approach.
The framework recognises that stopping substance use is only the beginning. Recovery also involves understanding the patterns, protective responses and experiences that influence behaviour, while developing greater capacity for regulation, awareness, connection and sustainable change.
At the centre of the framework is Embodied Recovery™ — moving recovery beyond intellectual understanding and into lived experience.
The Sabalical Method™ does not replace medical, psychiatric, psychological or other regulated clinical care. Clinical assessment, withdrawal management, prescribing and other regulated clinical responsibilities remain with appropriately qualified healthcare professionals.
Medical stabilisation is the beginning. Embodied Recovery™ addresses what comes next.
Recovery Begins When the Nervous System
No Longer Believes It Is in Danger.
At Sabalical, we believe addiction, burnout, trauma and chronic stress are not simply problems of behaviour — they are expressions of a nervous system that has adapted to survive.
Long before someone reaches for alcohol, drugs, compulsive behaviours or emotional withdrawal, the nervous system has often learned that the world is unsafe.
Healing begins when that message changes.
Safety creates the conditions for recovery.
Our approach supports regulation, connection and resilience, helping each person develop greater capacity for sustainable change.
Rather than asking, "What's wrong with you?"
We ask,
"What has your nervous system experienced, and what does it need to feel safe enough to heal?"
This philosophy underpins every interaction, every environment, every therapeutic intervention and every day of the Sabalical experience.
Spiritual Care & Purpose
Recovery involves the whole person — physical, psychological, emotional, relational and spiritual. At Sabalical, we recognise that questions of meaning, purpose, identity, hope and connection can be an important part of recovery and rebuilding a life beyond addiction.
Spiritual care is approached individually and with respect. For some clients, this may include an established faith, prayer, spiritual practice or connection with a faith community. For others, it may involve exploring personal values, purpose, meaning, connection and what gives life significance.
We do not prescribe a particular belief system or spiritual practice. We create space for each person to explore and draw strength from what is meaningful and authentic to them as part of their individual recovery.
Medical withdrawal management & stabilisation
Evidence-based withdrawal management coordinated with Bali's leading medical network. Safe, structured, and privately managed from day one — with established referral pathways to hospital services when higher levels of care are required.
Nervous system restoration
Built on Polyvagal Theory and contemporary somatic trauma research. Regulating the autonomic nervous system is the foundation of recovery that lasts.
Trauma-informed therapy
Therapeutic approaches are selected according to each client's clinical presentation, treatment goals and treating practitioners. Where clinically appropriate, these may include CBT, EMDR, Internal Family Systems (IFS) and somatic approaches.
Physical restoration
Structured fitness, nutrition, Traditional Chinese Medicine and evidence-informed physical restoration. Intravenous hydration and supportive medical therapies may be provided where clinically indicated and prescribed by the treating medical practitioner.
Bali cultural immersion
Traditional Balinese healing, temple experiences, surf, and guided cultural engagement to build new neural pathways beyond clinical hours.
Two months of aftercare
Personalised professional aftercare supports the transition into home, work and continuing treatment.
Bali jungle · part of your recovery journey
The Sabalical Method™ — Clinical framework
An integrated, trauma-informed
framework for recovery
Trauma and substance use can affect the body, nervous system, relationships and patterns of thought and behaviour. Our clinical framework brings together complementary, evidence-informed approaches that may support stabilisation and recovery when selected according to each client’s presentation, goals and clinical needs.
The integrated trauma framework
Polyvagal Theory
The neurobiological foundation of all our work. Understanding how the autonomic nervous system governs safety, threat response, and social connection — and learning to regulate it deliberately.
Somatic Experiencing
Body-based trauma processing developed by Peter Levine. Trauma is released through the body's own natural physiology, not talked out of existence.
EMDR
Eye Movement Desensitisation and Reprocessing. One of the most extensively researched trauma therapies globally. Particularly effective for PTSD, moral injury, and single-incident trauma.
Internal Family Systems (IFS)
A non-pathologising model that works with the different "parts" of a person — including the protective parts that drive addictive behaviour — with curiosity rather than judgment.
Attachment theory
Understanding how early relational patterns shape adult nervous system responses — and how therapeutic relationship itself becomes a vehicle for healing.
Trauma-sensitive movement & yoga
Structured physical practice that rebuilds the body-mind connection, reduces hypervigilance, and creates a reliable sense of physical safety in the present moment.
Mindfulness & breathwork
Daily practices designed to support nervous system regulation, self-awareness and healthier responses to stress.
Meaning, Purpose & Spiritual Wellbeing
A structured therapeutic process that recognises meaning and purpose as important components of long-term recovery.
For clients with established religious or spiritual beliefs, existing practices may be incorporated into their individual recovery plan where appropriate. For others, therapy may focus on clarifying personal values, rebuilding identity and developing a sustainable sense of purpose.
The objective is not to introduce a particular belief system, but to help each person establish a personally meaningful foundation that supports ongoing recovery beyond their time at Sabalical.
For addiction & burnout specifically
Polyvagal regulation
Addiction is often the nervous system's attempt to regulate itself. Address the regulation deficit and the substance often loses its grip.
Somatic processing
Body awareness and somatic processing support nervous system regulation alongside psychological and medical care.
Attachment repair
Many people experiencing high-functioning addiction and executive burnout share a common thread: relational disconnection. Healing attachment patterns may form part of an individual recovery plan where clinically appropriate.
EMDR for underlying trauma
Where clinically appropriate, EMDR may be used as part of an individual treatment plan for trauma-related presentations.
Meaning & purpose rebuilding
Recovery without a compelling reason to stay recovered rarely holds. We work with each client to reconstruct identity and direction — not just sobriety.
Physical training & regulation
Structured movement and physical activity may form part of the individual recovery programme, supporting physical restoration, wellbeing and nervous system regulation.
Environment & co-regulation
The nervous system regulates best in the presence of safe others and a safe environment. Your villa is chosen for you — not assigned. The setting itself is therapeutic architecture.
Spiritual care & meaning-making
Lasting recovery is built on a reason to stay well. We help each person reconnect with what matters most to them — purpose, values and a sense of something larger than the addiction itself.
"Being able to feel safe with other people is probably the single most important aspect of mental health."
— Dr. Bessel van der Kolk · foundational influence on the Sabalical Method™
What sets us apart
Categorically different
by design
24h
Timely, assessment-led admissions
Where clinically appropriate and operationally possible, Sabalical aims to facilitate admission within 24–72 hours. Clinical suitability, staffing, travel and villa availability are confirmed before admission.
Yours
alone
A private residence selected for you
Every programme is run from a private villa in Bali reserved exclusively for one treatment client at a time, with the entire property exclusively yours and convenient access to Bali's beaches and natural landscapes. The environment is part of the treatment.
2
Months of personalised aftercare
Clinically calibrated, medically supervised stabilisation is followed by personalised professional aftercare that supports the transition into home, work and continuing treatment.
Bali cultural immersion · part of every programme
Included with every programme
Your recovery doesn't end
when you leave Bali.
Leaving Bali is not the end of the work. It is the point at which recovery returns with you to daily life.
Every Sabalical programme includes two months of personalised professional aftercare, supporting your transition into home, work and continuing treatment.
Personalised
Professional aftercare shaped around the individual
Continuity
Support for the transition into home and work
Professional
Aftercare aligned with continuing treatment
Included
Part of every Sabalical programme
Two months.
Continuity after Bali.
Personalised professional aftercare
Support for the transition into home
Support for the return to work
Continuity with ongoing treatment
Coordination with referring clinicians and existing treating professionals, with the client's consent.
Two months of personalised professional aftercare · Included in every Sabalical programme
The Sabalical pathway
Three divisions.
One continuous journey.
From first contact through two months of personalised professional aftercare, Sabalical supports continuity at every stage.
Step one
Sabalical Withdrawal Management™
Timely, coordinated admissions
Where clinically appropriate and operationally possible, Sabalical aims to facilitate admission within 24–72 hours. Clinical approval occurs before billing and travel arrangements are confirmed.
Step two
Sabalical Embodied Recovery™
Individualised Embodied Recovery™
Medically supervised withdrawal management, trauma-informed therapeutic support, somatic recovery and nervous system stabilisation. Private villa. ONE CLIENT AT A TIME. Confidentiality is governed by consent, clinical safety and applicable obligations. Admission is subject to clinical assessment.
Step three
Sabalical Concierge™
Personalised professional aftercare
Two months of personalised professional aftercare support the transition into home, work and continuing treatment.
Presentations we assess
Private detox & early recovery — assessed individually
Sabalical assesses substance-use, withdrawal and co-occurring presentations individually. Admission is offered only where villa-based care can provide an appropriate and safe pathway. Hospital-level or emergency presentations require an appropriate hospital or emergency service.
Substance
Alcohol Withdrawal Management
Medically supervised alcohol withdrawal management is individually planned following clinical assessment. Twenty-four-hour specialised nursing care, intravenous hydration and supportive medical therapies are available where clinically indicated. Medication is prescribed individually following medical assessment and ongoing clinical review. Acute medical withdrawal management is individually planned following comprehensive clinical assessment. The duration of care is determined by each client's clinical presentation, response to treatment and ongoing review by the treating medical team. High-risk presentations (previous seizures, delirium tremens, severe liver disease, or polysubstance dependence) are referred to hospital withdrawal management prior to or instead of Sabalical admission.
Substance
Drug Withdrawal Management & Stabilisation
Cocaine, methamphetamine, heroin, prescription opioids, fentanyl, MDMA and selected GHB/GBL presentations. Withdrawal management and stabilisation are tailored to the individual's clinical presentation, substance history and response to treatment. Treatment plans are continuously reviewed and adjusted according to clinical need. Clinical and medication decisions remain within the scope of appropriately qualified and registered healthcare professionals. Fentanyl, GHB/GBL, and polysubstance presentations require careful pre-admission assessment and may require hospital-based withdrawal management depending on severity.
Substance
Prescription Drug Dependency
Benzodiazepines, prescription opioids, sleeping medications and stimulants. These presentations require individual medical assessment and may require a medically supervised stabilisation phase. Medication is prescribed individually following medical assessment and ongoing clinical review, with psychiatric assessment and ongoing psychiatric support available where clinically indicated.
Mental Health
Trauma-Related Conditions
Trauma-informed care may include somatic approaches and nervous-system regulation alongside appropriate psychological and medical care.
Mental Health
Burnout & Nervous System Exhaustion
Executive burnout, chronic stress and nervous system dysregulation. A structured reset — not a holiday — for people who have run on empty for too long.
Co-Occurring
Co-Occurring Conditions
Addiction presenting alongside anxiety, depression, ADHD, trauma or other mental health conditions. Our integrated approach treats the whole picture, not just the presenting substance.
Withdrawal management duration varies according to the substance used, duration of dependence, medical history, co-occurring mental health conditions, and individual response to treatment. Timeframes presented are typical evidence-based ranges only. All clients undergo comprehensive clinical assessment to determine the most appropriate level of care prior to admission.
Not sure whether your situation fits? Every enquiry is treated as confidential. Our admissions team will give you an honest assessment of whether Sabalical is the right fit — and if it isn't, we will point you toward something that is. There is no obligation and no pressure.
7 | 14 | 30 Days
Private programmes. One individual at a time.
Three programme durations provide different levels of time for stabilisation and early recovery. The appropriate pathway is determined through clinical assessment and shaped around the individual.
7 | 14 | 30 DAYS
Private Residential Recovery
Every pathway is private, individualised and includes two months of personalised professional aftercare. Programme duration, residence and care requirements are determined through confidential clinical assessment.
Enquire confidentially →Included Aftercare
Personalised Professional Aftercare
Every Sabalical programme includes two months of personalised professional aftercare supporting the transition into home, work and continuing treatment.
Enquire confidentially →Continuity Beyond Bali
Continuity of Care
Continuity continues beyond Bali through personalised professional aftercare and, with consent, coordination with existing or referring treating professionals.
Enquire confidentially →Admissions process
From first conversation to a coordinated arrival in Bali
Every enquiry is handled personally and confidentially. The pathway begins with clinical assessment, followed by suitability confirmation and coordinated admission planning.
Our philosophy of care
Recovery Through Cues of Safety
Consistent cues of safety can support regulation, trust and therapeutic engagement.
Every aspect of Sabalical has been intentionally designed to communicate safety — not only through therapy, but through the entire environment.
These cues include
A Compassionate Admissions Experience
Recovery begins before a client arrives.
Our admissions process is confidential, welcoming, non-judgemental and clinically guided, reducing uncertainty and helping clients feel supported from their very first conversation.
Step 01
Confidential consultation
Every enquiry is handled personally, confidentially and as promptly as possible. No obligation. Information is handled confidentially in accordance with our Privacy Policy.
Step 02
Clinical screening
A pre-admission clinical assessment considers medical and psychiatric history, substance use, medications, withdrawal risk, current presentation and treatment requirements.
Step 03
Admission pathway confirmed
Once clinical suitability is approved, written admission arrangements, privacy and consent documentation, invoice and payment are completed before travel and arrival coordination.
Step 04
Bali arrival & stabilisation
Arrival coordination includes private concierge airport meet and assist, assisted companionship through customs and immigration, escorted private transfer and admission into the private villa environment, followed by arrival review and commencement of the individual treatment plan.
Step 05
Recovery & aftercare
Your clinically tailored programme is followed by two months of personalised professional aftercare, supporting the transition into home, work and continuing treatment.
The first conversation · handled with care
Private, clinically guided admissions.
A confidential conversation is the first step
Where clinically appropriate and operationally possible, Sabalical aims to facilitate admission within 24–72 hours. Every enquiry is handled personally and confidentially.